Payments, refunds and unauthorised charges

Astro AI is published by BuildXYZ and supplied by DeltaX FZCO. Chat packs are one-time purchases with no subscription or auto-renewal. Your checkout shows the total before you pay. Credits are added after the payment provider confirms a successful payment.

What uses a chat?

Each successful assistant reply to your message uses one chat, including clarifications, acknowledgements and corrections. Failed replies do not use a chat. Retrying an already completed reply does not charge again. Opening your conversation or viewing previous messages does not use a chat.

Get help or report an unauthorised charge

Email support@delta-x.xyz. For a charge you did not authorise, use the subject Unauthorised Astro AI charge. Include the payment provider, date, amount, order or payment ID, and your Astro AI account email if you have one. Never send your password, full card number, CVV, UPI PIN or one-time password.

Support will review the transaction with the payment provider, request any additional information needed to verify ownership, and respond with the outcome. You can also contact your bank or payment provider about a suspected unauthorised charge.

Google Play purchases

For a Google Play purchase, you can use Google Play's refund process or contact our support with your Google Play order ID. Refund eligibility is determined under the applicable provider rules and your statutory rights.

Razorpay purchases

DeltaX FZCO supplies your chats and is responsible for Razorpay transactions, payment support, refunds, disputes, applicable transaction taxes and required invoices. Google does not process these payments. Razorpay securely processes your payment details. Request a refund or invoice through the support address above. Include the Razorpay payment ID so we can locate the transaction and assess your request.

Pending payments and missing credits

Return to the app and select “Check payment status” before starting another payment. Pending or declined payments do not add credits. If a completed payment still has no credits, contact support with the transaction ID.

A confirmed refund reverses the associated credits. Deleting your account does not automatically request a refund. Nothing on this page limits your statutory rights.