Delete your Astro AI account

Astro AI is published by BuildXYZ. You can request deletion of your account and associated data even if you have uninstalled the app.

Request account deletion by email

Email support@delta-x.xyz with the subject Delete my Astro AI account. If you registered with an email address, send the request from that address. For a guest account, say that you used guest access and provide your profile name so support can help identify the account. We may need further information to verify ownership. Never send your password or session token.

Delete directly in the app

1. Open the chat menu and Settings.
2. Under “Aapka data”, select “Account delete karein”.
3. Read the confirmation and confirm deletion.

Confirmed in-app deletion removes your live account immediately. Email requests require identity verification; support will confirm when deletion is complete.

What is deleted?

Your account, sign-in sessions, saved birth profiles, conversations, chart records, answer feedback and credit history are removed from the live database. Deletion is permanent and unused credits are lost. Chat packs are one-time purchases with no subscription or auto-renewal to cancel. Deleting an account does not issue a refund; contact support about a payment before deletion. De-identified receipts remain for duplicate redemption prevention, payment reporting and refund reconciliation. Google and Razorpay also retain their own payment records. Your phone's app-specific device identifier is kept, with the date and number of welcome chats it received and no account link, so welcome chats are not given again on that phone.

Backups and other records

Manual operational backups can contain earlier copies and currently have no fixed automatic expiry. In-app deletion does not erase these backups, technical logs or records held by service providers. Include any request about those copies in your email so support can explain what can be removed and any required retention.

Delete selected data without closing your account

You can delete individual conversations or profiles in the app without deleting your account, or export your information from Settings before deletion.

To request this without the app, email support@delta-x.xyz with the subject Delete selected Astro AI data. Identify the profiles or conversations you want removed and say that you want to keep your account. The same ownership checks and backup limitations described above apply.